Refund policy

RETURN & EXCHANGE POLICY

At Schrift, we want you to love what you order. If you're not completely satisfied with your purchase, you may request a return or exchange within 7 calendar days from the date of delivery, subject to the terms below.

👉 PLACE A RETURN / EXCHANGE / CANCELLATION REQUEST

Please contact our customer support team to initiate your request.

1. Return & Exchange

Return or exchange requests must be raised within 7 calendar days of delivery.
Products must be unused, unwashed and unaltered, with all original tags and packaging intact.
Exchanges are subject to product availability and are generally allowed for size or colour of the same product.
Products received through an exchange are not eligible for another return or exchange.

2. Return Pickup

Reverse pickup will be provided where available, subject to PIN-code serviceability.
A ₹100 reverse-pickup fee per order will be deducted from refunds for customer-initiated returns, regardless of the number of items in the order.
Up to 2 pickup attempts may be made by our courier partner.
If reverse pickup is unavailable or unsuccessful after the permitted attempts, the customer may be required to self-ship the product to our designated return address.

No ₹100 reverse-pickup fee will be charged for confirmed wrong, damaged or defective products received from Schrift.

3. Wrong, Damaged or Defective Products

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

Please provide your Order ID along with clear photos and/or videos showing the issue so that our team can verify the claim.

After verification, Schrift may provide an appropriate replacement, exchange or refund, depending on the circumstances.

4. Refunds

Prepaid Orders

For eligible returns, refunds will be processed to the original payment method after the returned product passes our quality inspection.

Please allow up to 7 working days for the refund to reflect in your account, depending on your payment provider or bank.

COD Orders

For eligible COD returns, refunds may be processed to the customer's bank account or UPI, or the customer may choose Schrift Store Credit, where available.

The customer is responsible for providing accurate bank or UPI details.

5. Promotional & BOGO Orders

Products purchased under BOGO, discounts, bundles or other promotional offers may have specific return or exchange conditions.

Please refer to the applicable offer terms before placing your order.

This does not affect claims relating to confirmed wrong, damaged or defective products.

6. Products Not Eligible for Return or Exchange

A return or exchange may be rejected if the product:

Has been worn, washed or altered
Has stains, marks, odours or other damage caused after delivery
Is missing its original tags
Shows clear signs of use
Has been damaged due to improper handling or washing
Is specifically marked Final Sale
Is excluded from returns or exchanges under the applicable promotional terms

All returned products are subject to quality inspection before a refund or exchange is approved.

7. Self-Shipping

If reverse pickup is unavailable for your PIN code, you may be required to ship the product back to the return address provided by Schrift Customer Support.

Please include your Order ID and registered mobile number inside the package.

We strongly recommend using a reliable, trackable courier service and retaining the tracking details until your return has been successfully processed.

8. Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, please contact Schrift within 48 hours of receiving the delivery notification.

Our team will coordinate with the relevant courier partner to investigate the issue.

9. Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the standard Return & Exchange Policy will apply after delivery.